FAQ

Can I request a custom design or personalized item? A: Absolutely! We offer personalized 3D printing services and can create custom designs upon request. Contact us directly or explore our customization options online.

What are your shipping options and delivery times? A: We offer both domestic and international shipping. Delivery times vary based on your location and the chosen shipping method. Please refer to our Shipping Policy for more details.
Do you offer international shipping? A: Yes, we do ship internationally. Additional charges and delivery times may apply based on your location. Please review our Shipping Policy or contact us for specific details.
Can I track my order? A: Yes, tracking information will be provided once your order has been processed and shipped. You can use this information to track the status of your delivery.

What is your return policy? A: We want you to be fully satisfied with your purchase. Please refer to our Returns & Exchanges Policy for details on returns, exchanges, and refund eligibility.
How can I contact customer service? A: Our customer service team is available to assist you. You can reach us via email at info@carobtree.cy, phone, through our Contact Us page on the website or just come to our and meet us.
Are gift wrapping options available? A: Yes, we offer gift wrapping services for a personalized touch to your purchases. Simply select the gift wrapping option during checkout.

What payment methods do you accept? A: We accept various payment methods, including major credit cards, Stripe, and Revolut. Your payment information is encrypted and secured.
Is my personal information secure when making a purchase? A: Yes, we prioritize the security of your personal information. Our website uses secure encryption protocols to safeguard your data during transactions.