Help Center

Ordering & Products

 

• Can I request a custom design or personalized item? A: Absolutely! We offer personalized 3D printing services and can create custom designs upon request. Contact us directly or explore our customization options online.

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Shipping & Delivery

 

• What are your shipping options and delivery times? A: We offer both domestic and international shipping. Delivery times vary based on your location and the chosen shipping method. Please refer to our Shipping Policy for more details.

 

• Do you offer international shipping? A: Yes, we do ship internationally. Additional charges and delivery times may apply based on your location. Please review our Shipping Policy or contact us for specific details.

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• Can I track my order? A: Yes, tracking information will be provided once your order has been processed and shipped. You can use this information to track the status of your delivery.

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Returns & Customer Service

 

• What is your return policy? A: We want you to be fully satisfied with your purchase. Please refer to our Returns & Exchanges Policy for details on returns, exchanges, and refund eligibility.

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• How can I contact customer service? A: Our customer service team is available to assist you. You can reach us via email at info@carobtree.cy, phone, through our Contact Us page on the website or just come to our and meet us.

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• Are gift wrapping options available? A: Yes, we offer gift wrapping services for a personalized touch to your purchases. Simply select the gift wrapping option during checkout.

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Payments & Security

 

• What payment methods do you accept? A: We accept various payment methods, including major credit cards, Stripe, and Revolut. Your payment information is encrypted and secured.

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• Is my personal information secure when making a purchase? A: Yes, we prioritize the security of your personal information. Our website uses secure encryption protocols to safeguard your data during transactions.